Cannot Install Gmail and Google Drive Add-ons - Troubleshooting Guide

Save Emails is a Google Sheets add-on that is available to all users with a Google Account.  It works for Gmail and Google Workspace accounts.

Individual users and GSuite users can download the add-on from the Google Workspace Marketplace.

If you have issues installing any Gmail or Google Drive add-ons for Google Docs and Google Sheets, please try these options:

Google Workspace Addons

Enable Google Docs Add-ons with Drive SDK

  1. Sign-in to your Google Admin console.
  2. Go to Apps > G Suite > Drive > Data Access and check the option “Allow users to install Google Docs add-ons from the add-ons store.” Save the changes.
  3. Check the option “Allow users to access Google Drive with the Drive SDK API.”
  4. Click Apps > G Suite > Drive > Data Access and check “Allow users to install Google Drive apps.”
  5. Save Changes.

Enable Gmail Service

Enable Gmail and Google Drive in Google Workspace

  1. Go to Apps > G Suite > Drive and Docs and make sure the Google Drive service is enabled for your account. Choose “On for everyone” to turn on Drive for all users in the organization.
  2. From the Admin console dashboard, go to Apps > G Suite > Gmail and turn on the service if it is OFF for the user.
Amit Agarwal

Amit Agarwal

Google Developer Expert, Google Cloud Champion

Amit Agarwal is a Google Developer Expert in Google Workspace and Google Apps Script. He holds an engineering degree in Computer Science (I.I.T.) and is the first professional blogger in India.

Amit has developed several popular Google add-ons including Mail Merge for Gmail and Document Studio. Read more on Lifehacker and YourStory


Awards & Titles

Digital Inspiration has won several awards since it's launch in 2004.

Google Developer Expert

Google Developer Expert

Google awarded us the Google Developer Expert award recogizing our work in Google Workspace.

ProductHunt Golden Kitty

ProductHunt Golden Kitty

Our Gmail tool won the Lifehack of the Year award at ProductHunt Golden Kitty Awards in 2017.

Microsoft MVP Alumni

Microsoft MVP Alumni

Microsoft awarded us the Most Valuable Professional (MVP) title for 5 years in a row.

Google Cloud Champion

Google Cloud Champion

Google awarded us the Champion Innovator title recognizing our technical skill and expertise.

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