If you like to order a cake at Wegman’s bakery, you can simply email them a personalized message that will be printed on the cake.
A lady in NY followed the same procedure and ordered a birthday cake over email but here’s what they delivered on her birthday – a cake with some HTML icing.

It turned out that she used Microsoft Outlook to send her email but Wegman’s email system failed to recognize the proprietary HTML tags of Outlook and hence this goof-up.
This is best explained by an employee of Wegman – "we just cut and paste from the email to the program we use for printing the edible images, we are usually in such a hurry that we really don’t have time to check. and if we do the customers yell at us for bothering them."
Also see: Cake Design for Geeks
Find this article at: http://www.labnol.org/internet/microsoft-outlook-ruins-birthday-cake/6824/
Tags: feature, fun, geeks, microsoft outlook, Internet

Reader Comments
This is ridiculous… still funny… can’t stop laughing when imagine about the b’day lady :)
Written by Kevin on 01.28.09
The tags are all valid HTML comments. So, isn’t it the problem of the email program that the bakery used and not that of Outlook.
Written by Manish on 01.28.09
Great post. I often shop at this store!!
At the least (or most) it’s a unique and memorable birthday cake!
Written by Jennifer on 01.28.09
What a load of rubbish. Looks like somebody used Photoshop (not very skillfully) to put a layer of text on top of a picture of a cake. I doubt that even bakery workers are that stupid.
Written by DaleB on 01.28.09
poor celebrant….LOL
Written by deuts on 01.28.09
RLMAO!
Written by Praveen Ratna Deepak on 01.28.09
2 questions come to mind:
1. Why isn’t Wegmans using an online form instead of having everyone use their own email client?
2. Sureley you would be suspicious if an 80 year old gets a cake with HTML tags on it – so why didn’t they call to confirm?
Written by Maniac13 on 01.28.09
It’s not correct to say that Microsoft Outlook ruined the party. It’s the inability of the printing system to read outlook messages.
Written by Gopinath on 01.28.09
so funny.. yet interesting
Written by Deepak on 01.28.09
Ruined? I think this made her party memorable!
Written by Jake on 01.29.09
The old Copy&Paste problem ;-P
Written by José Rui Abreu Mira on 01.29.09
So fake…
Written by Thomas Magnum on 01.29.09
PWNED!
This is the best joke this week. Spread the word: Outlook is a trashy mail system.
Written by FuNKeR on 01.29.09
Way cooler than anything else they could’ve come up with, I’m pretty sure.
Written by Albert on 01.29.09
Fake, but funny. :)
Written by the one who blogs on 01.30.09
So funny, there’s always someone that says “photoshop”
Written by bdog on 01.30.09
Those are comment tags. Not very proprietary, really.
Written by Shmoopty on 01.30.09
the cake is a lie!
Written by asdf#1 on 01.30.09
ouch that sucks
Written by Sam on 01.30.09
two words: Confirmation email.
Written by meme on 01.30.09
Its not Wegmans fault, its the faultof the old woman who cant read HTML
Written by Ashes on 01.31.09
Fantastic :)
At least it is not blue screen of death, you could end up with a blue poisoned cake
Written by Dan on 01.31.09
Two things:
1. Illogical on many levels.
2. That’s too much refines sugar. Wake up people!
Written by Rob Wallace on 01.31.09
amazing how anyone who hasnt at least an intelligent comment to make just says ‘photoshopped’ – jerks!
Written by mike on 01.31.09
How about this one?
link
Written by ann on 01.31.09
I mean if it was an outlook issue, I’m sure it would have been resolved a while back-tons of people use outlook to send their email-they would have noticed something.
Written by Sahil Sinha on 01.31.09
This isn’t really blameable on Microsoft. Yeah, sure, it’s easy to blame microshaft for every evil. But really this is poor programming or procedures on the part of Wegmans. Depending on the email client there could be non-proprietary tags that get pasted in and passed through the program.
Written by David Herron on 01.31.09
This looks shopped, I can tell from some of the pixels and from having seen quite a few shops in my time.
Written by Kevin on 01.31.09
well as a geek i would be very very very happy about such a cake no matter if it was a wrong or right made decision to print it out that way also it would be THE EYECATCHER at a birthday party
Written by Andreas on 01.31.09
What are you talking about? There are no proprietary tags in that text at all. The only HTML tags are comment tags (i.e. ““) which are standard and any correct HTML parser must recognize. And even if this were due to proprietary tags inserted by Outlook, shame on Wegmans for not supporting one of the most ubiquitous and widely used email applications on the planet. They must have this problem a lot…
Written by Zak on 01.31.09
Shopped. Pixels are all wrong.
Written by pterzw on 01.31.09
How can you tell from such o low-res image that it is photoshopped or not
Written by Dan on 02.01.09
I used to work for Wegmans. This is really funny stuff.
Written by LOL on 02.01.09
>her email but Wegman’s email system failed
>by an employee of Wegman
It’s “Wegmans”. Possesive form is “Wegmans’”. It’s perhaps the best grocery store ever, and beloved to the folks of upstate NY!
Written by Danny W. on 02.01.09
You people who claim it’s photoshopped are nothing more than trolls.
And you people who claim these are “valid” HTML tags, and that the problem is in the application who printed this, clearly have no idea what valid HTML is. Try googling “html validation” for a start. And if you claim that Outlook is “most widely used” or some bull like that, well, I can’t say anything else to you than to return to the cave where you came from.
Shopped or not, I had a good laugh.
Ruined party? I don’t think so. First, everyone probably had a good laugh once a moderately charismatic and computer literate person explained to them what probably happened (however, judging to the comments above, the world’s supply of the former is scarce, and of the latter even more scarce). And secondly, the cake got eaten in the end and what most mattered to people was how it tasted.
Just my $0.02. Cheerz =]
Written by Wintershade on 02.01.09
Go to the Bakery department… They don’t even have a PC!
Written by 733t on 02.01.09
Below from their website –
We’ll personalize a cake just for you by re-creating one of your own photos in icing! Bring your color or black and white photo, any size up to 8×10 inches. We’ll scan it into our computer and re-create the image on frosting with 100% food coloring, then add your special greeting. Your photo will be returned to you when you pick up the cake.
There are additional fees for the sweet images service.
Written by 733t on 02.01.09
I’m willing to blame almost anything on Microsloth, but I’d have to say that the folks @ the bakery ‘mailed it in,’ attentionwise, so to speak.
Written by k8gaetono on 02.01.09
photoshopped, I can tell from the pixels and from having seen quite a few shops in my time.
Written by Anon on 02.02.09
oh…and the lights are all wrong
Written by singLRT on 02.02.09
Simpsons did it.
Written by Chaz on 02.02.09
These guys are italian and are whisng a happy birthday to a parent. Hope not from the Sopranos!!
Written by Tony on 02.02.09
Hey Danny, <!– comment –!> is certainly a standard comment tag. I hope you were trolling and didn’t actually think that what you said was correct, I always feel bad for ignorant people.
Written by nathan on 02.02.09
What makes me think this is fake is the fact that some of the text is bigger and bolder than the rest. Even if they are using a computerized device to “print” the messages on the cake, wouldn’t someone have to make the call which words to emphasize? I don’t think the frosting machine will be interpreting tags and such.
Written by jason on 02.02.09
It all happens in a completely mechanized world.
Written by George on 02.03.09
lol i reckon that the bakers purposely put in the html text as a practical joke.. y not i guess
Written by lol on 02.03.09
Great cake, want to eat this. but i missed.
Written by Freeware Files on 02.05.09
Ignoring the issue of why the code is messed up and assuming this is real, the problem is equally with Wegman’s who couldn’t notice such a glaring problem because they were too “in a hurry.” Blind people on acid would notice this.
Written by Matt Spire on 02.05.09
Thats funny, it looks sorta intentional, but its not.
Written by http://freemoneyteam.wetpaint.com/ on 02.05.09
maybe the sender sent message exactly in the cake LOL
Written by don_sindicatto on 02.07.09
Says a lot about Wegman’s customer service!
Written by Martin Lewis on 02.08.09
Although I do doubt there could exist an employee anywhere so dense (or self-destructive) as to do this cut and paste (at any speed) I think the real news story here is how there are people out there still using Outlook.
I’d thought they were all extinct years ago.
Written by mrG on 02.08.09
this can’t be real and even if it is real then it’s someone’s viral promotion. Good marketing trick if you ask me
Written by Max Gizmo on 02.09.09
Funny how they can do that one, I know to not get my cake from that Wegmans….. again…. LOL
Written by YeahMan on 02.09.09
Obviously a photoshop job. I am an expert so you can trust me in this. The pixels and the lighting are all wrong. A very amateur job to say the least.
Written by Terry Wagar on 02.10.09
Why is it that every time someone posts a photo, 30 losers come out of the woodwork to scream “photoshoppedd!1″
1) Nobody cares if it’s photoshopped or not. It doesn’t matter.
2) Nobody cares if you’re an “expert”
3) You’re probably not an expert.
4) If you’re going to claim it’s photoshopped, offer up some concrete, real evidence, and not some vague bs like “im an expert and the pixels are wrong.”
5) But don’t, because nobody cares. Just go away.
Now as for the actual, interesting discussion at hand. The tags are definitely “valid.” I am really not sure how mr “$0.02″ can claim other wise. Anyone who has written HTML knows that “” is how to do comments.
However, I have no idea why outlook would have such comments in its programs. They don’t seem to serve any purpose and, indeed, look completely sloppy. Doesn’t really make sense.
Finally, did someone just imply that Outlook is NOT a widely used Email Client? Wow…I guess Windows isn’t a widely-used OS either . . .
You people make Youtube commentators look smart.
Written by Ryan JL on 03.07.09
Funny. I’m not going to claim photoshopped, but IF a decorator was able to write text on a cake with that level of precision, I think she (or he) should win a Cake Decorating Oscar.
Written by e cigarette on 03.26.09
First.. Outlook embeds html in all sorts of places it doesn’t really belong. They aren’t the only email program that does this, but they are by far the most common offender.
Second, the cake was decorated by a machine that is essentially a cake icing printer. Wegman’s is a very large chain of bakeries and can not only afford specialized hardware like that, it’s actually cheaper for them then hiring a dozen cake decorators (which is what they would need to replace a single icing printer).
Third, it’s obvious that they didn’t design their software to interpret html, which makes sense since html was never intended to be used in email anyway. I know it’s everywhere these days, and Outlook is largely responsible for that. But as something of a purist, I hate seeing it in email.
As for why the cake actually went out to the customer like that.. trust me.. crud happens. In highschool I once let a thoroughly incinerated batch of cabbage rolls go out the door with a customer because I wasn’t sure what to do. I knew they were ruined, but there wasn’t time to defrost and cook a new batch, the boss was out of reach, and the customer was in the shop, so in a panic I just let them pass. Needless to say, within two hours my boss was chewing me out for being an idiot.
Written by Thassa on 04.29.09