While researching for video formats recommended by YouTube, I came across this article hosted on the Google help center. Now unlike other support articles on Google.com that are written by staff, this one is written by several contributors through Knol and not all of them may be employees of Google.
Anyone with a Google Account can edit the support article in Knol and once the edit is approved by an official representative, your change could make it to the Google Help Center.
While I haven’t see more Knol articles outside the YouTube support site, they could be coming as Google says – "Knol is a new platform we’re using in the Help Center so you can update articles and share community-edited information with others."
The growth of Knol may be nowhere as planned but Google’s idea of transforming their support center into a wiki-like structure will will definitely help Knol.
Find this article at: http://www.labnol.org/internet/google-help-center-becomes-wiki/6116/
Tags: exclusive, feature, google, google knol, wiki, Internet
Reader Comments
Some of the Google Docs help tutorials are on Google Knol through the “Guides”
link
Also related the Google Docs help has moved from Google Groups to some new forum system: link
Written by Mike Chelen on 12.18.08
I think Google is also making the right move by empowering users. Usually a lot of tech support stuff gets discussed and resolved in forums and be buried in the archives. Through a wiki, they can be properly documented, transparently checked, for the community’s benefit.
Written by Busby SEO Test Gary Viray on 12.18.08
Google has Knol which indeed is a wiki, the SearchWiki which isn’t as it doesn’t allow others to edit my content, and Jot turned Google Sites, which Google refused to term as Wiki (initially atleast). Will be interesting how they proceed with each of these.
Written by Aravind on 12.18.08