What To Do When Your Gmail or Google Account is Hacked

google-account-password I just got a message in Facebook from a friend whose Google Account was hijacked and the password was changed by the hacker. That person is now looking for some kind of a Google helpline to help him revive the account.

It can be a nightmare if someone else takes control of your Google Account because all your Google services like Gmail, Orkut, Google Calendar, Blogger, AdSense, Google Docs and even Google Checkout are tied to the same account.

Here are some options suggested by Google Support when your forget the Gmail password or if someone else takes ownership of your Google Account and changes the password:

1. Reset Your Google Account Password:

Type the email address associated with your Google Account or Gmail user name at google.com/accounts/ForgotPasswd – you will receive an email at your secondary email address with a link to reset your Google Account Password.

This will not work if the other person has changed your secondary email address or if you no longer have access to that address.

2. For Google Accounts Associated with Gmail

If you have problems while logging into your Gmail account, you can consider contacting Google by filling this form. It however requires you to remember the exact date when you created that Gmail account.

3. For Hijacked Google Accounts Not Linked to Gmail

If your Google Account doesn’t use a Gmail address, contact Google by filling this form. This approach may help bring back your Google Account if you religiously preserve all your old emails. You will be required to know the exact creation date of your Google Account plus a copy of that original “Google Email Verification” message.

It may be slightly tough to get your Google Account back but definitely not impossible if you have the relevant information in your secondary email mailbox.

Find this article at: http://www.labnol.org/internet/email/google-account-hacked-gmail-password-change/1947/

Tags: , , , , , Email, Internet

Reader Comments

Thogh my account is not hijacked(nor I want it to be), preventive measures can be useful

“It however requires you to remember the exact date when you created that Gmail account.”

Is this the date which I can find on the 2 Emails by Gmail Team when the account is newly created?

Same here Man! My account is operatable for 10 days now..I can realize your friend’s agony..My orkut profile is not working too..But I have used all the forms you gave here earlier too..Nothing has happened so far…

If the hacker does not change my password, how will I know whether my account has been hacked?

Well, I have no idea what is creation date of my account. I only keep important mails and even though I did so I would have no way to check it if someone hack my account. Pretty useless this google form.

Would Google team have the date when I registered?

plz tell how to protect before they hack,it would be usefull to many

Abhay

i dont think u can knw some one has hacked into ur account , unless they change ur pasword , mess with ur inbox , drafts , sent mails etc , which u might knw if u have quite important mails and provided you are observant

to Soniii
The only way to protect urself is use a very uncommon password

which doesnt have ur name
ur date of birth
name of a god or some thin

and USE a password which is a combination letter and alphabets , (preferable if a letter is case sensitive) and if u are too geeky thn u can always add some special character too

Last but most imp , keep away from links u get in messenger and other sites

always type gmail.com or yahoomail.com with ur own hands

have some kinda toolbar which can detect phishing sites

huh a big lot of a reply i guess , but thts all we can get i suppose..

@ No 5 Diya :

Yeah they will have the date, but the wont tell you that.. lolz

Its really helpful to use special characters like _, !, or $. It will make the hacker’s job more difficult.

Use 0 for o , $ for s, 1 for i and some Capital letters to create a strong password

@Abhay @Sonii

One simple and non-technical answer to your question is, change your password frequently. The hacker will get less chance to cause trouble.

If I am not wrong then google shows you the last login time. If someone has hacked your account and logs into your account then this will change.

Google Adsense account is safe as it is encrypted and it does not share with Gmail account. Adsense is completely separate from one’s Google account.

Many of us would have deleted the welcome mail and do not remember when the account was created…

If the hacker mis uses your account (by sending obscene content in your identity etc), best option will be to file a police complaint. If google realizes that your Id is being misused and you have a FIR to back your claim of ownership of that account, I guess Google would respond much faster.

is there a way to find out how many times an ip address accessed your gmail? my gmail has been accessed and i want to know how many times by a certain person.

thanks

I think the only ways that can save from hackers are to have a very strong pass and change it regularly

hello, my gmail password has been hijacked,then i hav been change my oldpassword to new one..
how can i protect my password of gmail account by hackers.. pls suggest me
2nd thing is wherever i logg in PC gmail automaticall username and password displayed in PC..

Hi,

My email has been hacked and all my important emails are deleted.Before deleting they have fowarded to some external email id.I would to register a complaint with google.

Any suggestions of the procedure? I do not remember the account creation date.

man.. my gmail has been hacked & the password has been changed & the hacker changed the secondry email… what can i do .. plz i need this email important all my important emails & infos on it…plz help help help

My account wasn’t hacked, but I couldn’t gain access to it because of a password change snafu. I didn’t have access to the secondary email account, and I couldn’t wait for 1 – 5 days to gain access to it again. Thanks for the URL to the Gmail account form. I filled out that form, and within an hour Google responded with a solution, and now I have access.

my gmail address was hacked and I just filled out the form for account recover and sent it in

can someone PLEASE PLEASE PLEASE tell me: when gmail gets back to me, will they tell me the IP address of who hacked my account… i want to find out who they are… will someone with a similar experience to this please tell me?

My gmail account was hacked. They changed the secondary email, the security questions/answers, and I don’t remember the exact date when I created the account. I remember the month and year, and the basic names of some of my lables. I NEED access to this account… please tell me what I can do! I filled out the form with allt he information I had, and they locked the account to disable all access to it, but I still need to use it! Can you tell me what to do?

Someone has been hacking my gmail account and changing the password. Its happened 4 times in last one and a half months…what do I do?

Somebody hacked my email. They deleted all my friends, sent strange emails to my friends and I can’t even chat with them

i forgot my secondary email id and also the password so please provide me secondary email id assistance page

I changed my gmail password today and immediately i tried to log in but unable to log in it, because it is not accepting my new as well as old password, i tried in password recovery but it sent assistance to my rediff id, for which i already forgot password long back and not using it. What to do now? Please help me.

FYI…for all you folks that have been G Mail hacked, email passwords changed, limited access to email, no access to G Mail email address (Like me)…G mail will NOT help you do anything if you do not have the info they ask you for…
You’re doing nothing but wasting your time if you don’t have the info…and it takes many many days to find this out waiting for a response from them…
Since no one knows that sort of info, I couldn’t provide it either and they told me that as far as they were concerned…the investigation was OVER!

I wrote to them and told them that I could provide them with info within the account, that they could ask me questions about but I guess a hacker could answer those too…
So……..I lost my G mail Email address, and all the info I had stored there and no one will do anything about it…
I can’t access it as G Mail claims there’s NO SUCH ADDRESS…
If that’s the case, one would think that the name was available yes?
Surprise…The name isn’t available as it’s already being used by another…Figure that one out…Google won’t even try to help with that either…
Don’t waste your time with recovery if you don’t have their required info…They can get to the bottom of the problem if they wanted to but choose not to…
Ann Arbor Michigan is a nice town, filled with wonderful people, and then you have Google…
Good Luck all…

hey ,please help me.my account has been hijacked.
iam feeling very depressed i had earned 240$ in adsense with that account.
iam feeling very sad.iam totally depressed and tears in my eyes.
he had changed my site name too.
i use gmail from that account but i don’t mail to any one.
please help me with this issues friends i need all your help.

Since last night I am not able to sign into rediff bol. It was working fine till yesterday; but suddenly started seeing this issue. I always get the error: “We are unable to sign you in; please try after some time. [E102]“.

My account has been hacked!
They changed my username and password so that I can’t even fill out the forms!
This is very frustrating as I have many accounts that funnel into this one.
The hacker has emailed spam to all my contacts too!
HELP!

sir

My gmail passward hacked by somebody please advice what to do now ? can you help me regarding the same.

my account has been hacked. everytime i sign on it signs me right back out telling me someone else has signed in my account under the same browser. to try again. there are websites i have not even looked at on my google. when I go to different pages its like someone is changing it to another page or not at all. my gmail wont sign in right.. stuff like that.. how do you contact google for help and what is going on?

My gmail account which is linked up with orkut has been hacked by my friend.Kindly please help me soon as there r so many mail ids and mails there in it.I need help.Please guys help me in recovering my password.Thanking You

For weeks my line has been resetting before my mail gets delivered, thus no mail. I have looked everywhere in my comp. for aphone# to call for help. All I get is discussion pages. Isn’t there someone I can call for assistance?

First thing I suggest is changing to a account were the company actually cares about the people. Google will NOT help you in any way to recover your account unless ALL the info is accurate. I suggest going to yahoo instead, they have just added chat features as well and don’t have the MAJOR issues like google does in protecting users accounts or helping users and they are also FREE. I HAD an account with google until the password was change by either someone from google or a hacker…I say it was someone from google and was done intentionally to keep name spaces open for individuals who want premium accounts.

I wanted to share my experience using a gmail account…
When I discovered that my account was hacked by another person I tried complaining to Gmail through filling the form. Eventually Gmail allowed me to change the password and access the account back. But again the next morning to my surprise I discovered it hacked again by the same person.
This was quiet weird that both of us were able to access the account without knowing the password. Gmail may need to consider how to protect the privacy of the user… As one can hack into another account even without knowing the password.. the lacunae needs to be set right..

i cannot access my orkut nor gmail account. when i go into my profile by searching in orkut it says your account has been hacked.i think my password has been changed..please help me


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